Enterprise Dispatch Dashboard
Live operational view · Milwaukee Branch · Mon 30 Mar 2026 · Updated 2 min ago
Today's Dispatch Status
31 active jobs · live from the Dispatch Board
- 6Unassigned
- 5Reserved
- 5Assigned
- 4En Route
- 7On Site
- 14Completed
Needs Attention
Exceptions only — everything else is on track
Start GateS. Patel blocked from tomorrow's first job — close-out JOB-2442 (Harbor Point) still open, 3 items outstanding
Unassigned6 jobs unassigned for tomorrow — 2 are high-risk (Hazmat, Confined Space)
Compliance1 job missing SHS documentation — blocks dispatch until resolved
FleetHV-047 idle 34 minutes at Milwaukee Depot — no operator assigned
Crew App2 tickets held at the field close-out gate — returned to crew to complete
7-Day Capacity
% Util.85
Thu
38
Fri
50
Sat
22
Sun
88
Mon
90
Tue
83
Wed
⚠ Thu overflow +3 · cross-branch support needed
Friday utilisation 38% — 32pts below target
Active Reservations
ABC Corp12 jobs
XYZ Inc8 jobs
Tech Co5 jobs
Quote → Reserved → Contract (day of)
Live Intelligence
Fleet · Samsara
12
Active
5
En Route
3
Idle
⏱ HV-047 idle >30 min
Compliance
SHS doc missing1 job
Creds expiring5 operators
Jobs overrunning2 active
Capacity gapThu +3
Crew App Field Sync
Operator App · LiveNext-day schedule push17:42 ✓
Operator acknowledgements21 / 22
Pre-job walkthroughs today23 / 24
Close-out gate blocks2 tickets
Job-start gate1 operator blocked
Schedule & assignment data shared with the Operator App in real time
|
JOB-2401 · Acme Construction · Excavation
Acme Construction
Job ID: JOB-2401 · Created from Oracle CX CRM · 28 Mar 2026
✓ Dispatch Ready
Job Overview
Milwaukee, WI
8 hours
20/02/2026
Unassigned
On-Site Contact (Job POC — not billing contact)
MJ
Mike Johnson
Site Supervisor · Acme Construction
+1 (414) 555-0183
Scope of Work
Hydro excavation and vacuum services for underground utility exposure. Includes site preparation, excavation to specified depth, debris removal, and site restoration. Customer requires real-time progress updates. Access via north gate — call Mike Johnson on arrival.
Special Requirements
- !Customer site access requires advance notification (24h)
- !Confined space entry may be required — confirm with site supervisor on arrival
- iDaily SHS briefings mandatory — documentation must be completed before work begins
- ✓Remote hose confirmed available — 200ft reel on-site
Sustainability, Health & Safety (SHS)
✓ SHS documentation complete for this job
v2.1 · 15 Feb 2026
Low
Yes · Completed
No
Safety Notes
- !Confined space protocols apply if depth exceeds 1.2m
- iDig safe locates confirmed — clearance certificate on file
- ✓Emergency response plan reviewed with crew
Required Credentials · Source of truth: WorkSkills
| Credential | Required | Operator Status |
|---|---|---|
| OSHA-30 | Required | ✓ Matched |
| CDL-A (Vacuum Truck) | Required | ⚠ Pending — assign operator |
| Confined Space Entry | Conditional | If required on site |
| SHS Awareness | Required | ✓ Matched |
⚠ Dispatcher will receive a warning (not a hard block) if assigned operator does not hold required credentials in WorkSkills.
Equipment & Tools
Vacuum Truck (HV class)
Remote hose 200ft · Safety barrier kit
1 Operator + 1 Asst. Operator
⚠ Check availability
Site Constraints
North gate · 24h advance notice
200ft max
None
⚠ Not confirmed
Do not contact main office number (billing contact) for operational questions. Job POC is Mike Johnson — mobile only.
Communications Log
JS
Josh (Dispatch) · 28 Mar 09:14
Job received from Oracle CX. SHS documentation verified. Awaiting operator assignment.
MJ
Mike Johnson (Site) · 28 Mar 10:02
Confirmed north gate access. Will have crew on-site from 07:00. Call when 10 mins out.
✓ All requirements met
Daily Assignment View
Milwaukee Branch · 22 operators scheduled · Crew App: tomorrow's schedule pushed 17:42 · 21/22 acknowledged
Excavation
Locating
Industrial
Available slot
Drag resource → slot or reservation to assign · Click job to open detail
Operator
AM · 07:00 – 13:00
PM · 13:00 – 19:00
R. Chen
CDL-A · OSHA-30 · Confined Space
Assigned78% util this wk
Acme Construction · JOB-2401 · Full Day
T. Williams
CDL-B · OSHA-10
Assigned85% util this wk
Waukesha · JOB-2403 · AM
ABC Corp · JOB-2409 · PM
K. Okafor
CDL-A · OSHA-30 · Hazmat
Assigned91% util this wk
Northern Pipeline · JOB-2406 · Full Day · Industrial
S. Patel
CDL-A · OSHA-30
Half Day74% util this wk
Metro Utilities · JOB-2405 · AM
+ Drop assignment here
L. Thompson
CDL-A · OSHA-30 · Confined Space
Assigned82% util this wk
Midwest Energy · JOB-2402 · AM
XYZ Inc · JOB-2410 · PM
J. Martinez
CDL-B · OSHA-10
Free62% util this wk
+ Drop assignment here
+ Drop assignment here
B. Wilson
CDL-A · OSHA-30
Free48% util this wk
+ Drop assignment here
+ Drop assignment here
| Operator | Mon 28 | Tue 29 | Wed 30 ● | Thu 31 | Fri 1 Apr | Sat 2 | Sun 3 |
|---|---|---|---|---|---|---|---|
R. Chen CDL-A · OSHA-30 |
Acme · All Day |
Metro Util. · All Day |
Waukesha Excavation |
Industrial · All Day |
Excavation AM |
Off |
Off |
T. Williams CDL-B · OSHA-10 |
Locating Locating |
Locating · All Day |
Waukesha ABC Corp |
Locating Locating |
Free |
Off |
Off |
K. Okafor CDL-A · OSHA-30 · Hazmat |
Industrial · All Day |
Industrial · All Day |
N. Pipeline |
Industrial · All Day |
Industrial AM |
Off |
Off |
S. Patel CDL-A · OSHA-30 |
Excavation · All Day |
Excavation Excavation |
Metro Util. |
Excavation · All Day |
Free |
Off |
Off |
J. Martinez CDL-B · OSHA-10 |
Free |
Locating PM |
Unassigned |
Excavation · All Day |
Free |
Off |
Off |
L. Thompson CDL-A · OSHA-30 · CS |
Excavation Excavation |
Excavation · All Day |
Midwest E. XYZ Inc |
Excavation · All Day |
Excavation AM |
Off |
Off |
Mon
Tue
Wed
Thu
Fri
Sat
Sun
✓ Assignment confirmed
⚡ Smart Match
Intake Queue
Jobs received from Oracle CX CRM · Awaiting dispatch review
2 New
2 Under Review
2 Ready
Click any row to review job detail
Forecast & Pipeline
Demand outlook and the Quote → Reserved → Contract pipeline in one place
1 · Quote Sent
47
avg. 4.2 days in stage
2 · Quote Accepted
9
awaiting resource hold
3 · Reserved
25
capacity held on board
4 · Contracted
45
this week · flows to dispatch
7-Day Demand & Capacity
% Utilisation by Day⚠ Friday at 38% — 8 trucks available. Proactive outreach recommended to move reservations forward.
⚠ 4 reservations expire within 72h without a signed contract — $96K revenue at risk. Holds release automatically unless converted.
Reservation Pipeline
Reservations hold capacity on the Dispatch Board · one update propagates everywhere| Customer | Type | Jobs | Stage | Requested Dates | Branch | Hold Expiry | Est. Revenue | Action |
|---|---|---|---|---|---|---|---|---|
| ABC Corp | Excavation | 12 | Reserved | 1–7 Apr | Milwaukee | 31 Mar ⚠ | $68,400 | |
| Great Lakes Pipeline | Industrial | 6 | Reserved | 3–9 Apr | Milwaukee | 1 Apr ⚠ | $58,800 | |
| XYZ Inc | Locating | 8 | Reserved | 2–5 Apr | Milwaukee | 1 Apr | $41,600 | |
| Tech Campus Dev | Excavation | 5 | Quote Accepted | 8–10 Apr | Milwaukee | — | $27,500 | |
| Northside Construction | Excavation | 9 | Reserved | 7–14 Apr | Chicago | 4 Apr | $49,500 | |
| Metro Infrastructure | Locating | 4 | Quote Accepted | 10–11 Apr | Milwaukee | — | $22,000 | |
| Badger Gas & Electric | Industrial | 7 | Reserved | 12–18 Apr | Milwaukee | 9 Apr | $68,600 | |
| Lakefront Dev | Excavation | 3 | Quote Sent | 14–16 Apr | Milwaukee | — | $16,800 | |
| Western Energy Group | Industrial | 4 | Quote Sent | 15–17 Apr | Chicago | — | $39,200 | |
| City of Milwaukee | Locating | 11 | Reserved | 18–25 Apr | Milwaukee | 15 Apr | $60,500 | |
| Inland Infrastructure | Excavation | 3 | Pending Review | 21–22 Apr | Indianapolis | — | $15,900 | |
| Great Plains Energy | Industrial | 8 | Quote Sent | 24–30 Apr | Minneapolis | — | $78,400 |
Dispatch Board
Mon 30 Mar 2026 · Milwaukee Branch · AI matching enabled · WorkSkills verified
Credentials & Compliance
WorkSkills — single source of truth · 5 expiring within 30 days · 1 expired
⚠ 5 Expiring Soon
Click any row to expand operator detail
Operator Performance
Future state — tenure · training completion · credentials · manager reviews · periodic assessments
Concept — Future State
⚠ Concept view — full scoring model in design. Current view shows operational data only. Candidate additions under discussion: tenure weighting, training completion %, manager data input, and regular internal review scores.
RC
R. Chen
Milwaukee · 4.2 yrs tenure
98%
On-time arrival
47
Jobs this month
4 ✓
Credentials
TW
T. Williams
Milwaukee · 1.8 yrs tenure
87%
On-time arrival
31
Jobs this month
2 !
Credentials
KO
K. Okafor
Milwaukee · 6.1 yrs tenure
100%
On-time arrival
52
Jobs this month
5 ✓
Credentials
SP
S. Patel
Milwaukee · 2.4 yrs tenure
94%
On-time arrival
38
Jobs this month
1 ✗
Credentials
JM
J. Martinez
Milwaukee · 0.9 yrs tenure
92%
On-time arrival
22
Jobs this month
2 !
Credentials
LT
L. Thompson
Milwaukee · 3.3 yrs tenure
96%
On-time arrival
44
Jobs this month
4 ✓
Credentials
Fleet Intelligence
Samsara live integration · Real-time GPS & status · Milwaukee Branch
● Samsara Live
Fleet Status
HV-022
ActiveHV-018
En RouteHV-047
Idle 34minHV-031
On SiteHV-014
On SiteHV-033
ActiveHV-025
ActiveHV-009
OfflineEnterprise View
Multi-branch performance · 142 locations · US & Canada
Reports
Operational · Compliance · Financial · Workforce
📋
Daily Dispatch Summary
Jobs by status, operator utilisation, on-time performance — by branch
💰
Revenue & Margin by Job Type
Excavation / Locating / Industrial breakdown with margin analysis
🚛
Fleet Utilisation Report
Active / idle / en route time by truck · Friday gap analysis
🔐
Credential & Compliance Summary
Operator credential status, expiry alerts, SHS compliance rate
📅
Reservation Pipeline Report
Quote → Reserved → Contract conversion rates by customer
⚠
Credit Rebill & Billing Exception Log
Ticket errors originating at dispatch · rebill root causes · DSO impact
🌍
Cross-Branch Resource Movement
Operator and fleet cross-branch requests, approvals, and outcomes
Cross-Branch Coordination
Replaces phone-tree workflow · Full audit trail · Credential check on every transfer
Resource Requests
Every request credential-checked by Smart Match before approval| Request | Route | Resource | Dates | Credential Check | Status | Action |
|---|---|---|---|---|---|---|
| XB-118 | Chicago → Milwaukee | Operator · R. Alvarez + HV truck | Thu 2 Apr | ✓ Verified | Pending BM | |
| XB-117 | Madison → Milwaukee | HV truck only · HV-051 | Thu 2 Apr | N/A — no operator | Pending BM | |
| XB-116 | Milwaukee → Green Bay | Operator · K. Okafor | 6–8 Apr | ⚠ Hazmat expires 5 Apr | Blocked | |
| XB-115 | Chicago → Milwaukee | 2 Operators + 1 HV truck | Mon 6 Apr | ✓ Verified | Approved | |
| XB-114 | Milwaukee → Madison | Operator · S. Patel | Fri 3 Apr | ✓ Verified | Approved | |
| XB-113 | Indianapolis → Chicago | HV truck · HV-203 | 1–3 Apr | N/A — no operator | Approved | |
| XB-112 | Milwaukee → Chicago | Operator · T. Williams | Tue 31 Mar | ✓ Verified | Declined — local need |
Branch Capacity Today
Great LakesMadison94%
Milwaukee88%
Green Bay81%
Chicago71%
Indianapolis64%
Surplus capacity is visible to every branch — no phone calls required
Schedule-Change Propagation
Audit Trail18:02Job-start override granted — S. Patel · by K. Brennan · reason: customer signature unavailable · logged · expires end of shift
14:32JOB-2424 moved Mon → Tue · customer notified · Crew App updated · billing record synced
13:08XB-115 approved · 2 operators added to Milwaukee Mon board · capacity recalculated
11:51JOB-2420 operator swap (Smart Match) · credentials re-verified · Crew App updated
09:14XB-116 blocked — Hazmat expiry · branch GM + operator notified automatically
One update flows to every dependent surface — zero phone propagation